How Prosci Deploys Research-Backed Change Management to Unlock Return on Investment

Why It Matters

Effective people‑centric change management turns costly technology projects into profitable outcomes, a critical advantage for competitive banks.

Key Takeaways

• Research-backed change management drives technology ROI in banks.
• Prosci trains managers, sponsors, and coaches on people‑side adoption.
• Three decades of data underpin Prosci’s methodology and tools.
• Capability building reduces resistance and accelerates transformation outcomes.
• Consulting, advising, and coaching services tailor change strategies per role.

Summary

The video spotlights Prosci’s research‑driven change‑management approach, emphasizing its role in helping banks translate cutting‑edge technology investments into measurable returns. While banks often lead in tech adoption, the real challenge lies in ensuring people embrace and use new systems effectively.

Prosci leverages three decades of empirical research to design methodologies that address the people side of change. It offers training for a spectrum of stakeholders—from project managers to executive sponsors—building internal capability to manage resistance, accelerate adoption, and safeguard ROI.

A key point highlighted is Prosci’s multi‑layered service model: consulting, advisory, and coaching. As the speaker notes, “We can coach anyone from being a project manager or a program manager all the way to being a primary sponsor for a project or a change as well.” This flexibility allows organizations to tailor support to specific roles and maturity levels.

The implication for financial institutions is clear: integrating Prosci’s proven change‑management framework can reduce implementation risk, shorten time‑to‑value, and ultimately unlock higher returns on technology spend.

Original Description

Global banks are spending record amounts to implement advanced technology platforms, yet over-indexing on software code while ignoring employee readiness often leads to low adoption rates and missed financial goals. In this interview from the Banking Transformation Summit event, Vimal Shah, Senior Executive Instructor - Change Management at Prosci, discusses the human-centric frameworks required to protect major technology investments.

Shah breaks down the mechanics of successful transformation, explaining why a bank's return on investment depends on how well its people adapt to new systems. He outlines how Prosci addresses these operational bottlenecks by turning more than thirty years of change management research into practical training and advisory programs for corporate teams. Discover how combining structured change strategies with targeted coaching—spanning from tactical project managers to primary executive sponsors—allows forward-thinking financial institutions to eliminate internal resistance, support employee adoption, and realize the full value of their digital transformations.

Read the full article here: https://ffnews.com/fintech-tv/event/event-videos-2026/banking-transformation-summit-2026/prosci-mitigating-human-side-friction-deploying-research-backed-change-management-and-executive-coaching-rails/