Q&A: Sergey Starkov, CEO, FCG OPS

Why It Matters

The expansion shows how technology‑driven, acquisition‑focused models can consolidate the fragmented ground‑handling market, delivering airlines higher reliability and risk mitigation. Stakeholders will view FCG OPS as a benchmark for scaling operational expertise globally.

Key Takeaways

• FCG OPS now serves 50+ airports across three continents
• Astra Aviation acquisition added African expertise and accelerated growth
• ATOM platform provides real‑time ground handling tracking and AI copilots
• CEO focuses on strategy, culture, and risk management
• Future plans include multiple acquisitions and AI‑driven expansion

Pulse Analysis

The ground‑handling sector has become increasingly complex, with airlines demanding seamless coordination across operations, finance, compliance, and risk management. FCG OPS leveraged this pressure by moving beyond organic growth, using targeted acquisitions to embed local expertise—most notably through Astra Aviation’s African network—thereby filling gaps that a centralized model could not address. This approach not only broadened its geographic footprint but also enhanced its value proposition as a full‑service operational partner rather than a mere service broker.

Central to FCG OPS’s competitive edge is its ATOM platform, a home‑grown ERP that has evolved from simple spreadsheets to an AI‑augmented ecosystem. Real‑time flight tracking, automated invoicing, and integrated client portals give customers unprecedented visibility, while AI copilots now assist dispatch teams, reducing errors and accelerating decision‑making. By embedding intelligence directly into workflows, ATOM transforms raw data into actionable insights, positioning FCG OPS as a technology leader in an industry traditionally slow to adopt digital tools.

Looking ahead, Starkov’s roadmap centers on scaling through further strategic acquisitions and expanding into untapped markets across Africa, Asia, and the Middle East. Coupled with continued AI development, these moves aim to solidify FCG OPS’s reputation for reliability and operational excellence, even at premium price points. As the market tightens, the firm’s focus on talent development and robust leadership structures will be critical to sustaining growth and delivering the high‑touch service that discerning corporate and government clients expect.