CFO EQ: How Leadership Takes Shape

In this episode of CFO EQ, host John McCauley explores how finance leaders develop true leadership through emotional intelligence rather than sheer technical skill. By weaving together stories from Sheila Glazer, John McCauley himself, and Joe Utenauer, the conversation highlights why judgment, empathy, and self‑awareness matter more than titles when steering companies through uncertainty. The discussion also ties these human qualities to modern business imperatives—AI‑enabled ERP systems, cash‑flow visibility, and rapid decision‑making—showing how CFOs can turn soft skills into strategic advantage.

Sheila Glazer recounts Intel’s sudden loss of a third of its PC market, a near‑death scenario that forced swift, humane action. Within 180 days she cut investments by 25 % and reduced staff by half, communicating personal impacts directly to employees to preserve trust. Simultaneously, she identified loyal PC users—business professionals and gamers—and redirected resources toward those segments, ultimately reviving the business during COVID. Her story underscores three core lessons: avoid panic, act decisively with transparent communication, and focus on data‑driven growth opportunities.

John McCauley and Joe Utenauer illustrate how personal inflection points shape CFO EQ. McCauley’s high‑school water‑polo discipline taught relentless preparation, which later translated into a problem‑solving mindset at ServiceNow and Seismic Software. Utenauer’s early hands‑on experience building a snack‑food startup served as a “practical MBA,” teaching him to roll up his sleeves, understand operations, and value equity. Both leaders demonstrate that CFOs who blend operational insight with empathy can navigate boardroom challenges, drive cash‑flow strategy, and lead with confidence in 2026 and beyond.