GRAC, KOCCA Sign MOU to Strengthen User Relief for Probabilistic Items
•January 30, 2026
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Why It Matters
The MOU accelerates consumer protection in a market under increasing scrutiny over loot‑box practices, reducing legal risk for developers and boosting user confidence. Faster, coordinated relief also sets a benchmark for regulatory cooperation in the global gaming industry.
Key Takeaways
- •GRAC and KOCCA formalize cooperation via MOU.
- •Relief Center to open end of February 2026.
- •Integrated workflow links fact-finding and mediation functions.
- •Faster case handling expected for loot‑box disputes.
- •Enhanced data sharing aims to prevent future harms.
Pulse Analysis
Regulatory pressure on loot‑box mechanics has intensified worldwide, with governments demanding greater transparency and consumer safeguards. In South Korea, the rise of probabilistic items sparked public outcry after several high‑profile disputes, prompting authorities to establish dedicated oversight bodies. The GRAD‑KOCCA partnership arrives at a critical juncture, signaling a proactive stance that aligns with broader trends in digital‑content governance and reflects heightened expectations from both gamers and investors.
The memorandum of understanding creates a seamless pipeline between the Probabilistic Item User Damage Relief Center and the Content Dispute Resolution Committee. By consolidating intake, fact‑finding, and mediation under a shared protocol, the agencies aim to cut processing times and eliminate procedural redundancies. The Relief Center’s scheduled launch in February 2026 will serve as the operational hub, while the CDRC contributes adjudicative expertise, ensuring that complaints are resolved with legal rigor and consumer‑friendly outcomes. Early indicators suggest that the integrated system could reduce average case resolution from weeks to days, delivering tangible relief to affected players.
For developers, the enhanced framework introduces clearer compliance pathways and a predictable dispute‑resolution environment, potentially lowering litigation costs and preserving brand reputation. The emphasis on data sharing and preventive measures also encourages industry‑wide best practices, such as transparent probability disclosures and responsible monetization designs. As other jurisdictions observe South Korea’s model, the MOU may influence international standards, prompting a ripple effect that reshapes how probabilistic items are regulated across the global gaming ecosystem.
GRAC, KOCCA Sign MOU to Strengthen User Relief for Probabilistic Items
By Chanhwi “Charliee” Kim – Jan 30, 2026
The Game Rating and Administration Committee (Chair Seo Tae‑geon, hereinafter “GRAC”) signed a memorandum of understanding (MOU) with the Korea Creative Content Agency (Acting President Yoo Hyun‑seok, hereinafter “KOCCA”) on Friday, January 30, at the CKL Business Support Center in Seoul, to strengthen cooperation on user damage relief related to probabilistic items.
The purpose of this agreement is to establish a cooperative framework that improves the effectiveness of relief for game users harmed by probabilistic‑item systems by organically linking the functions of the Probabilistic Item User Damage Relief Center (hereinafter the “Relief Center”) and the Content Dispute Resolution Committee (hereinafter the “CDRC”).
To provide faster, more systematic relief support for user harm arising from violations such as breaches of the probability disclosure obligation for probabilistic items, GRAC has refined transfer and linkage procedures so that, regardless of which institution a game user files with, the case can be handled without inconvenience; built a role‑sharing system that links the Relief Center’s fact‑finding investigations with the CDRC’s deliberation and mediation functions; and established a cooperative framework to strengthen communication with game companies and game users and to listen to user feedback.
Through this agreement, the two institutions plan to clarify their respective roles at each stage of case handling and strengthen the linkage of the end‑to‑end process—from intake of damage reports to investigation to mediation—thereby improving user accessibility and processing speed. As a result, the speed and effectiveness of damage relief that users can actually feel is expected to increase, while closer information‑sharing and collaboration between institutions is anticipated to enhance capabilities for preventing recurrence of similar harm and responding to disputes.
Chair Seo Tae‑geon of GRAC said, “This agreement was an opportunity to lay a cooperative foundation for improving the effectiveness of relief related to probabilistic items ahead of the operation of the Probabilistic Item User Damage Relief Center, which is scheduled to open at the end of February,” adding, “By combining the expertise and roles of both institutions, we will build an even tighter system for protecting users’ rights and interests.”
This article was translated from the original that appeared on INVEN.
Contact:
Chanhwi “Charliee” Kim – [email protected]
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