Ubie and Mayo Clinic to Launch “Smart Support” AI Triage Platform
•February 12, 2026
0
Why It Matters
By automating front‑line triage, the platform can cut operational costs while improving patient access, a critical advantage as telehealth demand surges. The chronic‑disease add‑on could shift care from reactive to proactive, enhancing outcomes for high‑burden conditions.
Key Takeaways
- •Ubie partners with Mayo Clinic to launch AI triage platform
- •Platform integrates chat and voice for 24/7 symptom assessment
- •Aims to reduce call center overload and improve self-service rates
- •Future module will monitor chronic conditions and auto‑escalate alerts
- •Backed by Google, Ubie serves 13 million monthly users worldwide
Pulse Analysis
The convergence of artificial intelligence and patient‑facing interfaces is reshaping the healthcare “digital front door.” Providers are scrambling to replace static appointment buttons with conversational agents that can evaluate symptoms, verify insurance coverage, and direct users to the most appropriate care venue. Industry analysts note that AI triage tools not only improve patient experience but also generate valuable data streams for population health management, positioning them as strategic assets in a competitive telehealth market.
Ubie Smart Support leverages the company’s existing symptom‑checker engine, scaling it with voice capabilities and a seamless scheduling workflow. By operating 24/7, the platform can offload routine calls from call centers, driving higher first‑contact resolution rates and freeing staff to focus on complex cases. Early adopters report faster appointment fill rates and reduced wait times, metrics that directly impact revenue cycle efficiency and patient satisfaction scores. The Mayo Clinic brand adds clinical credibility, encouraging broader provider adoption across health systems seeking trusted AI partners.
Looking ahead, the planned chronic disease management module extends the platform’s utility beyond acute triage. Continuous monitoring of conditions such as diabetes or heart failure enables predictive alerts, allowing clinicians to intervene before emergencies arise. This proactive approach aligns with value‑based care models, where outcomes and cost containment are tightly linked. As AI becomes more embedded in care pathways, collaborations like Ubie‑Mayo set a precedent for scalable, evidence‑based solutions that could become standard components of integrated health ecosystems.
Ubie and Mayo Clinic to Launch “Smart Support” AI Triage Platform
What You Should Know
-
The Deal: Ubie, a Google-backed AI healthcare platform, has announced a collaboration with Mayo Clinic to co-develop “Ubie Smart Support.”
-
The Tech: The platform aims to unify the “fragmented” digital front door by integrating chat and voice interfaces into a single access point. It uses AI to triage symptoms, route patients, and schedule appointments 24/7.
-
The Future: Beyond scheduling, the partners plan to co-develop an add-on module for chronic disease management, helping patients with high-burden conditions track adherence and escalate issues to care teams automatically.
Chat, Voice, and Triage
Ubie, which is backed by Google and already supports 13 million monthly users globally, is bringing its clinically validated symptom checker to the partnership.
Unlike a static “Request Appointment” button, Smart Support is designed to be an active triage agent.
-
Natural Conversation: Patients engage via their preferred channel (voice or chat).
-
Clinical Triage: The AI assesses symptoms and coverage to route the patient to the right care setting—whether that’s an ER, an urgent care, or a video visit.
-
First-Contact Resolution: By handling the scheduling automatically, the system aims to reduce call center overload and boost “self-service completion rates.”
Chronic Disease Management Module
The partners also plan to co-develop a chronic disease management module. This add-on targets high-burden conditions, allowing the AI to monitor patient trends and care plan adherence at home. If the AI detects a worrying trend, it can escalate the issue to a human care team before it becomes an emergency.
“Ubie’s collaboration with Mayo Clinic is a significant step to further our mission of guiding everyone to the right care,” said Kota Kubo, co-founder and co-CEO of Ubie.
0
Comments
Want to join the conversation?
Loading comments...