Voices: Brittney Jaskowiak, SVP, Client Success, Dragonfly Health

Why It Matters

Integrated DME and pharmacy delivery reduces costs and accelerates care, giving hospice operators a competitive edge in a tightly regulated market. The data‑centric model enables real‑time decision making, directly impacting patient experience and provider sustainability.

Key Takeaways

• Integrated DME and pharmacy give hospice a single cost view
• Unified platform cuts handoffs, speeds issue resolution
• Advanced analytics turn utilization data into actionable insights
• Consultative support aligns clinical goals with operational efficiency
• Model expands to post‑acute markets like PACE and hospital‑at‑home

Pulse Analysis

Hospice providers are under unprecedented scrutiny as regulators demand greater transparency and cost control. Traditional siloed approaches to durable medical equipment (DME) and pharmacy services create fragmented data, delayed workflows, and hidden "soft" costs that erode margins. In response, integrated care‑at‑home platforms are emerging, offering a single pane of glass that consolidates order management, utilization tracking, and compliance reporting. This shift not only streamlines operations but also equips leaders with the visibility needed to meet evolving reimbursement models.

Dragonfly Health’s unified DME‑pharmacy solution exemplifies this trend by coupling a robust technology stack with dedicated clinical and account‑management teams. The platform aggregates nationwide utilization data, applies advanced analytics, and surfaces actionable insights that inform both clinical decisions and supply‑chain efficiencies. By eliminating redundant handoffs and standardizing workflows, hospices experience faster resolution cycles, reduced escalations, and more predictable budgeting. Moreover, the consultative client‑success model ensures that insights translate into concrete actions, enhancing patient comfort during critical moments and improving staff satisfaction.

Looking ahead to 2026, the industry’s competitive advantage will hinge on the ability to turn raw data into contextual intelligence. Dragonfly’s emphasis on "data, context, and clarity" aligns with this future, enabling real‑time adjustments to patient acuity, referral patterns, and resource allocation. As post‑acute care settings like PACE and hospital‑at‑home adopt similar integrated models, providers that harness unified analytics will drive better outcomes, sustain growth, and differentiate themselves in a crowded market.