Voices: Freda Mowad, M.S., CCC-SLP, Chief Strategy Officer, Focal Point Care

Why It Matters

As managed‑care enrollment surpasses Medicare in skilled‑nursing facilities, operators face mounting reimbursement and administrative burdens; Focal Point Care’s one‑stop solution streamlines revenue cycle and compliance, helping providers maintain margins and quality amid staffing shortages and regulatory pressure.

Summary

Focal Point Care, launched a year ago, consolidates three specialized firms—Guided Care (managed‑care contracting), QRM (in‑house rehab management) and Future Care Consultants (billing and back‑office services)—to offer skilled‑nursing operators a single source for clinical, operational and financial support. The integrated Managed Care Solutions (MCS) leverages expertise across the three units to handle everything from benefit verification and authorizations to therapy documentation and claim collection, relieving facilities of the complex, labor‑intensive managed‑care workflow. Founder Freda Mowad, with 25 years in health‑care, emphasizes that the shift toward managed‑care patients now outweighs traditional Medicare, making such comprehensive services critical for operators to stay financially viable and focus on patient care. The model has already scaled QRM from two to over a thousand facilities, demonstrating rapid adoption of the bundled service approach.