I Am a Mount Sinai Nurse: Amy Santana, RN

Why It Matters

Santana’s story highlights workforce shifts accelerated by the pandemic and underscores the importance of patient-centered care in maternal health, where continuity, empathy and nurse retention can directly affect outcomes and patient satisfaction. It also illustrates how personal ties and mission-driven recruitment can strengthen hospital staffing and community trust.

Summary

Amy Santana, a registered nurse at Mount Sinai’s main campus, recounts a lifelong connection to the hospital—born there, her son delivered there, and her father cared for in its palliative unit—and explains how those experiences inspired her to pursue nursing. After 15 years as a bank manager, Santana pivoted careers during the COVID-19 pandemic, returning to a childhood calling and joining the antenatal and postpartum unit where she works with high-risk and new mothers. She describes Mount Sinai nurses as multifaceted professionals—advocates, educators and compassionate caregivers—and emphasizes creating personal, memorable experiences for patients. Santana frames her role as both clinical and deeply personal, driven by family influence and a desire to support mothers through critical moments.