Rethinking Global IT Delivery and Co Sourcing | Executive Interview With Jake Morrison

Why It Matters

Infinite’s outcome‑based, AI‑driven co‑sourcing gives health systems a scalable path to cut costs, boost security, and accelerate innovation, reshaping how they manage critical IT functions.

Key Takeaways

• Infinite offers outcome‑based global IT delivery, not just time‑and‑material.
• AI integration is now central, driving both clinical and back‑office efficiencies.
• Co‑sourcing blends outsourcing with joint transformation, aligning culture and cost savings.
• 28 delivery centers enable standardized cybersecurity and cloud services worldwide.
• Managed‑service demand surged in past 18 months, focusing on KTLO and TCO.

Summary

In this executive interview, Jake Morrison of Infinite Computer Solutions explains how the firm is reshaping global IT delivery for health‑system CIOs, emphasizing outcome‑based pricing and a co‑sourcing model that goes beyond traditional time‑and‑material contracts.

Infinite now operates 28 delivery centers across the U.S., Europe, Asia, and the Middle East, providing a unified platform for cybersecurity, cloud computing, and data‑sovereignty compliance. The company has hired roughly 500 AI‑focused specialists in a single wave to meet exploding demand, positioning AI as a core component that touches clinical pathways, revenue‑cycle management, and back‑office automation.

Morrison highlights the “symphony” analogy—AI must orchestrate disparate tools so every “musician” plays from the same sheet. He cites concrete examples such as halving reporting staff through generative AI, accelerating code testing for Epic releases, and using AI to streamline supply‑chain logistics. The co‑sourcing approach promises measurable cost savings while preserving cultural alignment, rather than simply offshoring for cheap labor.

For health‑care leaders, the message is clear: leveraging Infinite’s global footprint and AI‑enabled services can reduce total cost of ownership, improve security posture, and accelerate digital transformation without sacrificing governance or cultural fit.

Original Description

Jake Morrison, Global Healthcare Practice Head at Infinite Computer Solutions, joins Bill Russell for a candid executive conversation about what's really driving healthcare IT today. From the promise of AI to the surge in managed services demand, Jake shares why the old "outsource your mess for less" mindset is failing health systems. With 28 global delivery centers and half of Infinite's work in healthcare, Jake brings a uniquely global perspective on where the industry is headed.

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Key Points:

01:16 Shared IT Challenges Worldwide

05:18 AI in the IT Backyard

08:02 Managed Services Market Shift

10:42 Final Thoughts and Subscribe

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