The decision reinforces strict regulatory oversight of pension advice and underscores the fiduciary duty owed to investors, sending a clear warning to the financial‑services industry.
Regulatory bodies like the FCA and the Upper Tribunal play a pivotal role in safeguarding retirement savings, especially when advisers breach their fiduciary duties. By upholding bans and imposing substantial fines on Stephen Burdett and James Goodchild, the authorities demonstrated zero tolerance for reckless mis‑selling. This enforcement action not only penalises the individuals involved but also signals to the broader market that non‑compliance will attract swift, decisive consequences, reinforcing the integrity of the UK financial system.
The core of the misconduct involved diverting over £10 million of personal pension assets into high‑risk portfolios, many of which were heavily weighted toward a single offshore property developer. Such concentration violated basic suitability principles and misled clients with descriptors like “cautious” and “balanced.” The Financial Services Compensation Scheme’s payout of more than £1.4 million illustrates the tangible cost to consumers when advisers prioritize personal profit over client interests. This case highlights the importance of rigorous due‑diligence, transparent risk disclosure, and proper regulatory approval for individuals acting in advisory capacities.
For industry participants, the ruling serves as a cautionary tale about the heightened scrutiny of pension advice and the necessity of robust compliance frameworks. Firms must ensure that advisers possess the appropriate FCA authorisation, conduct thorough risk assessments, and avoid any appearance of conflict of interest. As regulators continue to tighten oversight, firms that embed strong governance and client‑first cultures will be better positioned to maintain trust and avoid costly penalties, ultimately contributing to a more resilient financial services market.
The Upper Tribunal has upheld the FCA's decisions to ban Stephen Joseph Burdett and James Paul Goodchild from working in financial services. Mr Burdett and Mr Goodchild previously held senior roles at Synergy Wealth Limited (Synergy) and Westbury Private Clients LLP (Westbury), respectively.The FCA banned the pair from working in regulated financial services for recklessly exposing pension holders to unsuitable investments.The Tribunal also found that it was appropriate for the FCA to impose penalties of £265,071 on Mr Burdett and £47,600 on Mr Goodchild.Because of Mr Burdett, 232 personal pension funds worth over £10 million were switched into high-risk investment portfolios that were obviously unsuitable. The portfolios were created and managed by Mr Goodchild at Westbury, with around 38% of overall holdings linked to a single offshore property developer.Despite his knowledge that the portfolios were high-risk, Mr Burdett allowed Synergy’s customers to receive reports indicating that their money would be placed in low or medium risk portfolios. Mr Goodchild included the misleading terms 'cautious' and 'balanced' in the names of 2 of the 3 high-risk portfolios.In addition, Mr Burdett acted as a director of Synergy despite knowing he did not have the required FCA approval to perform that function. He also failed to co-operate with the FCA’s investigation.The FCA intervened in 2016 to protect consumers, stopping the pensions business of Synergy and Westbury. Both firms subsequently went into liquidation and were dissolved.To date, the Financial Services Compensation Scheme (FSCS) has paid out over £1.4m to victims.Therese Chambers, joint executive director of enforcement and market oversight at the FCA, said:'People trusted Mr Burdett and Mr Goodchild with their hard-earned savings and were badly let down. The pair worked together to switch customers' pensions into obviously unsuitable, high-risk investments.'They made significant personal profits from their actions. We will not tolerate such conduct and are pleased that the Tribunal agrees.'The Tribunal noted that 'Mr Burdett’s actions have shown little regard for the interests of Synergy’s clients, pension holders whose pensions were transferred to the Westbury SIPP and were invested in ways which Mr Burdett knew were obviously high risk and hopelessly inappropriate'.In addition, the Tribunal found that 'As an experienced and qualified investment manager, Mr Goodchild must have known of the risk of putting together for pension holders of varying risk appetites portfolios with any significant levels of concentration of investment into an obviously high risk project... He completely ignored this risk, without regard to the interests of the pension holders'. The Tribunal was not satisfied that Mr Goodchild's 'cursory due diligence … was even remotely sufficient to constitute reasonable steps to ensure suitability.'Notes to editorsThe FCA fined Mr Burdett £311,762, which the Tribunal reduced to £265,071. Following the hearing, Mr Burdett provided the Tribunal with evidence of tax he had paid on the financial benefit received, which the Tribunal accepted and deducted from his penalty. Link to the UTTC decision.Read the Decision Notice for Stephen Joseph Burdett (PDF).Read the Decision Notice for James Paul Goodchild (PDF).Synergy and Westbury have been dissolved.Find out more information about the Upper Tribunal (Tax and Chancery Chambers).Affected customers should contact the FSCS on 0800 678 1100. The FSCS deals with compensation claims when financial firms go out of business. It is an impartial, free service that was set up by Parliament to protect customers.
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