Transport Workers' Union Plans More Support Amid Rise in Cases of Bus Drivers Facing Abuse

Why It Matters

Rising assaults and online harassment threaten driver wellbeing, service continuity and staff retention, prompting employers and unions to seek preventive measures and stronger support that could affect operational costs and public trust. Continued incidents risk higher legal, staffing and reputational costs for transport operators and the broader transit system.

Summary

Singapore’s National Transport Workers’ Union is ramping up mental-health, counseling and legal support for bus captains after a rise in reported abuse, including verbal, physical and online harassment. The Land Transport Authority recorded 35 physical-abuse reports last year versus 26 the prior year, with 10 cases reported as of April. Union officials and operators say drivers receive de-escalation training and buses are equipped with extensive CCTV, but victims have still faced viral online exposure and emotional distress. The union is pressing for stronger support services and public kindness campaigns to curb incidents and protect frontline staff.

Original Description

A union representing transport workers in Singapore is looking into increasing mental wellness support and counselling help for those who face abuse. Bus captains, in particular, increasingly find themselves facing verbal and physical abuse, and even online harassment. The Land Transport Authority said it received 35 reported cases of physical abuse against bus captains last year, compared to 26 in 2024. As of April this year, there have been 10 cases. Claudia Lim reports.