Celebrating Excellence: Bank Of America Wins Forrester’s 2025 Data & AI Impact Award

Why It Matters

Forrester highlighted BofA’s mature architecture for forecasting, fraud detection and personalization, robust governance and workforce upskilling, signaling that AI is now embedded across operations and client experiences and positioning the bank for continued responsible scaling and operational gains.

Summary

Bank of America won Forrester’s inaugural 2025 Data & AI Impact Award for an enterprise‑wide AI strategy that blends scale, trust and enablement to drive measurable business outcomes. The bank’s AI footprint includes 50 million users of its Erica virtual assistant, 17,000 developers using generative tools, internal assistants that cut IT service‑desk calls by 50%, and over 1 million coaching sessions, supported by $4 billion in new technology funding within a $13 billion annual tech budget. Forrester highlighted BofA’s mature architecture for forecasting, fraud detection and personalization, robust governance and workforce upskilling, signaling that AI is now embedded across operations and client experiences and positioning the bank for continued responsible scaling and operational gains.