Workers Are Getting Depressed by Everyday Tech Challenges - Could AI Be the Answer?

Why It Matters

Reducing digital friction can boost productivity, protect revenue, and curb talent churn, making AI‑enabled IT services a strategic priority for enterprises. Companies that adopt AI‑powered support are likely to gain a competitive edge in employee satisfaction and operational efficiency.

Summary

TeamViewer’s new "Impact of Digital Friction" report finds that 46% of UK firms blame IT inefficiencies for slowing work and 47% say tech frustration fuels employee turnover, with similar concerns in the US and India. One‑third of UK workers expect digital friction to worsen over the next year, and more than half of respondents are willing to let AI handle routine IT tasks such as troubleshooting and password resets. The study links digital friction to revenue losses—46% in the UK, 50% in the US, and 65% in India—and highlights that better AI‑driven support and training could alleviate these pressures.