Yelp’s AI Can Now Take Reservations over the Phone

Why It Matters

The tools, pre-trained on Yelp business data and available 24/7, aim to help understaffed local businesses automate customer interactions and streamline operations amid a broader industry shift toward vocal AI assistants.

Summary

Yelp launched two AI voice agents—Yelp Host for restaurants and Yelp Receptionist for broader businesses—that can answer calls, take and modify reservations, provide wait times, capture special requests, send menu links, and handle lead qualification and scheduling. Host is priced from $149/month (or $99/month for Yelp Guest Manager customers) and will add direct Yelp Waitlist integration soon; Receptionist starts at $99/month for eligible businesses with wider rollout planned. The tools, pre-trained on Yelp business data and available 24/7, aim to help understaffed local businesses automate customer interactions and streamline operations amid a broader industry shift toward vocal AI assistants.