BNY Builds “AI for Everyone, Everywhere” With OpenAI

Why It Matters

BNY’s enterprise‑wide AI deployment demonstrates how major financial institutions can leverage generative AI to boost efficiency, deepen client engagement, and set industry standards for responsible AI use.

Key Takeaways

• BNY aims to embed AI across all employee workflows.
• Partnership with OpenAI powers BNY’s Eliza innovation platform.
• 98% of staff completed responsible AI training, boosting governance.
• 20,000 employees built AI agents, enhancing operational efficiency.
• AI-driven tools expected to cut costs and accelerate client service.

Summary

Bank of New York Mellon (BNY) announced a sweeping AI initiative built on a partnership with OpenAI, branding it as “AI for everyone, everywhere.” The effort centers on the Eliza platform, an innovation accelerator that integrates frontier generative‑AI capabilities into the firm’s custodial, data‑governance and client‑service functions.

The rollout emphasizes data quality, responsible AI training and broad employee adoption. Nearly all of BNY’s 50,000‑plus workforce—98%—has completed responsible‑AI coursework, and roughly 20,000 staff members have already created custom AI agents. These agents automate tasks such as re‑branding learning collateral, freeing advisors to focus on higher‑value client conversations.

Executives described the technology as a “thought partner,” highlighting its ability to multiply use‑case impact, reduce costs, and improve speed and consistency across the enterprise. By tapping OpenAI’s latest reasoning models, BNY ensures access to cutting‑edge research while maintaining the trust required to manage $55.8 trillion in assets.

The initiative positions BNY as a leader in financial‑services AI adoption, promising significant efficiency gains, faster client service, and a competitive edge as generative AI becomes the operating system of technology in banking.

Original Description

Leaders at BNY share how they put AI directly into the hands of employees across the firm, powering Eliza 2.0 and enabling secure, responsible AI at scale. Get the full story at https://openai.com/index/bny/