Machine Learning, AI and Human Events: What's New?

Why It Matters

Vendors and financial institutions face mounting competitive pressure to adopt AI and streamline operations or risk losing relevance; balancing rapid tech deployment with preserving human client relationships will shape market winners.

Summary

At Diebold Nixdorf’s Intersect 2026 event in Cannes, Chief Michele Riley told FinextraTV that generative AI is disrupting the payments and banking-technology market and forcing vendors to rethink strategy. She said firms must prioritize speed to market, operational efficiency and improved client experience to stay relevant as partners and competitors innovate. Riley also stressed that despite technological advances, human relationship-building remains a core, irreplaceable element of service. The company is focusing modernization efforts on delivering client value and flexibility for future technologies.

Original Description

Taking time out of the Diebold Nixdorf Intersect event in Cannes, Michelle RIley, Vice President, Global Software & Services Delivery, Diebold Nixdorf spoke to FinextraTV about what the rise of GenAI means for ML and other growing tech trends. Riley mentioned how one of the greatest disruptions from the emergence of GenAI is how it has pushed companies to think more about reinvention. She also discussed how it is still difficult to predict the future, but in areas like events, personal connections and consultation, human input is still crucial.

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