CMP Research

About CMP Research

CMP Research is the research and advisory arm of Customer Management Practice that powers Customer Contact Week, delivering independent, provider-agnostic insights and tools to help customer contact leaders make better decisions faster amid transformation. It offers data-driven analysis, executive benchmarks, diagnostic tools, and advisory services to optimize agent experience, self-service, technology, and operations across the customer contact ecosystem. The organization serves a global audience of CX and contact center executives, solution providers, and industry stakeholders seeking actionable guidance and market intelligence.