Forethought

About Forethought

Forethought is a leading AI-powered platform that delivers customer service automation through agentic, multi-agent AI capabilities across channels such as chat, email, and voice. It enables enterprise support teams to automate workflows, triage and resolve tickets, surface insights, and assist agents to improve efficiency and customer experience. Founded in 2017 and based in San Francisco, California, Forethought serves global customers and integrates with existing helpdesks to transform the end-to-end support journey.