
Boston is overhauling its legacy 311 non‑emergency service platform, replacing the 2008 CRM with a cloud‑based, low‑code solution from Creatio and implementation partner Keen360. The new system already tracks informational calls, which represent over half of request volume, and aims to have 40‑60% of functionality live by mid‑2026. CIO Santiago Garcés emphasizes an agile, milestone‑driven approach that adapts to seasonal service demands. The modernization also positions the city to add AI‑driven routing and multilingual support in the near future.

Enterprise leaders facing 2026 economic uncertainty are turning to AI to boost organizational agility. Personiv’s 2025 Executive Outlook Pulse Survey shows 76% of public firms and 45% of private firms already use AI, especially in finance functions like payroll and...

AI adoption remains uneven, with only a quarter of surveyed firms naming AI as a primary driver of business strategy by the end of 2025, though that share more than doubled from early 2025. Fifty‑five percent say AI influences strategic...

AI pilots frequently stall between proof‑of‑concept and production, often due to outdated quarterly KPIs, governance vacuums, and slow feedback loops. Executives argue that linear metrics clash with AI’s dynamic nature, causing drift and delayed corrective action. To close the gap,...

The European Commission has given unconditional approval to Google’s $32 billion acquisition of cloud‑security specialist Wiz, clearing the final regulatory hurdle for the sector’s largest deal. The purchase signals a broader industry move toward embedding security directly into hyperscaler infrastructure and...

The European Commission gave unconditional approval to Google's $32 billion acquisition of cloud‑security firm Wiz, clearing the final regulatory hurdle. The deal, the largest cloud‑security acquisition in Google's history, positions the tech giant to integrate security into its AI‑driven cloud services....

Claudio Fayad outlines three core strategies for industrial AI adoption: modernize legacy automation without halting production, fuse IT and OT functions to create a unified data pipeline, and implement a robust data‑fabric to centralize real‑time information. By layering AI on...