Intouch Insight

About Intouch Insight

Intouch Insight is a customer experience (CX) solutions provider that helps multi-location brands achieve operational excellence through mystery shopping, operational audits, and a suite of proprietary CX tools including surveys, digital checklists and inspection software. The company serves industries such as restaurant, convenience, grocery, retail, and hospitality across North America, delivering actionable insights to improve brand standards, compliance, and customer satisfaction. Founded in 1992, it operates a network of sub-brands and offices in the US, Canada, and beyond, offering a comprehensive CX platform that unifies measurement, audits, and feedback into real-time analytics.