Operata

About Operata

Operata provides an AI-powered CX Observability platform designed for cloud contact centers. The platform collects real-time data across 50+ CX products and integrations, correlating technical, operational, and experience signals to deliver actionable insights and proactive guidance for IT, operations, and CX teams. It emphasizes end-to-end visibility, cross-stack analysis, and playbooks to prevent issues and improve agent and customer experiences across multi-vendor environments. The company operates globally with offices in Melbourne, Australia and Denver, USA.