Solidroad

About Solidroad

Solidroad is an Automated Quality Management platform that optimizes interactions between humans and AI agents to make customer experiences better, faster, and more consistent. The company targets enterprise CX teams and integrates across the customer support tech stack to monitor, train, and improve agent performance. It supports multiple channels such as phone, live chat, video, and email, using AI simulations and automated insights to close the loop from customer insight to agent improvement. Headquartered with a focus on CX excellence, Solidroad emphasizes enterprise security and interoperability with popular CX tools.