Capacity Media

How Lightpath Is Optimising Revenue Management Processes with Oracle Solutions

The video details Lightpath’s partnership with Oracle to modernize its revenue‑management and back‑office operations. After a 2025 carve‑out from its primary investor, Lightpath embarked on a heavy‑lift transformation, standing up independent finance, supply‑chain, and billing platforms to gain autonomy and improve service delivery. Key components of the overhaul include Oracle Fusion for finance, accounting, and supply‑chain management, as well as Oracle BRM for billing and Unified Assurance for network monitoring. AI‑embedded capabilities enable real‑time inventory tracking, automated order fulfillment, and instant financial reconciliation, turning capital‑intensive equipment orders into transparent, revenue‑driving processes. Rob Frink highlighted that billing and ERP systems form the foundation of customer experience, citing an AI co‑pilot pricing example where downstream errors can undermine CX initiatives. He warned that without robust back‑office integration, personalized offers risk failure, emphasizing the need for seamless data flow between front‑end CX tools and core Oracle applications. The partnership positions Lightpath to accelerate product launches, support 5G and fiber rollouts, and capture new B2B revenue streams. By reducing time‑to‑market and enhancing operational visibility, Lightpath can meet heightened customer expectations, lower churn, and deliver measurable value to investors.