Manual Tracking Misses Long‑Term Guarantees, Costs Commissions
Manual guarantee tracking means you remember to check the 30-day placements about 60 percent of the time. The 60-day placements about 40 percent of the time. The 90-day placements about 20 percent of the time. Which is why you’ve paid out thousands in commissions this year on placements that didn’t survive. The longer the guarantee period, the easier it is to forget. A 30-day placement is still fresh in your mind. You’re somewhat likely to remember to check in at day 25. A 60-day placement is starting to fade. You might remember. You might not. A 90-day placement is completely off your radar unless something goes wrong. You set calendar reminders with good intentions. But calendar reminders only work if you’re actually looking at your calendar on that specific day and have time to follow up. If the reminder pops up during a sales call or while you’re putting out a different fire, you dismiss it and tell yourself you’ll handle it later. Later turns into never. The placement hits day 92. Your automated commission cycle pays out the recruiter on day 100 because you don’t have a systematic hold. The candidate quits on day 105. The client notifies you on day 110. You’re now trying to claw back money that you shouldn’t have paid out in the first place. This doesn’t happen on every guarantee. But it happens enough to create real leakage. And that leakage is pure loss.
One Commission Slip Costs Top Recruiters Forever
Your 360 biller who does $480K annually will tolerate exactly one commission underpayment before they assume incompetence. The recruiter who replaces them six months from now will take eighteen months to reach the same production level. Top performers in recruiting...
Outdated Spreadsheets Turn Commission Audits Into Chaos
When your recruiter disputes a commission payment from eleven months ago, you open four different spreadsheet versions trying to reconstruct what the split percentage was and whether the guarantee adjustment applied. You realize you’re defending a number you calculated from...
Complex Split Formulas Spark Pay‑structure Frustration
The spreadsheet formula that calculates a two-way split between sourcer and closer barely works. But the three-way split where the team lead gets 10 percent and the other 90 percent divides based on who closed versus who sourced makes you...
Fragmented Recruiting Data Wastes Time, Demands Unified Workflow
We didn’t decide to build Collected because we wanted to launch another piece of recruiting software. We built it because we kept seeing the same operational problem show up in different forms. It came up working with our recruiting agency...
Profit‑Driven Agencies Rely on Strict Financial Discipline
20 things agency owners that hit their profit goals say: 1. "We track every change request and bill for scope increases" 2. "I model out financial scenarios before making any hiring decisions" 3. "We have clear payment terms and follow...
Persistence Pays: Stay in the Game to Succeed
15 years, 1 exit, a semi-failed ecommerce brand, and 3 moderately successful agencies into my career, Alex Fine🌲 asked me for the best piece of advice I'd give my younger self, if I were just starting out today: Just stay...
Predict Cash Flow Impact Before Hiring or Projects
So excited to show off how we handle scenario planning for clients of @Profit Labs!! You can now model exactly what happens to your cash flow when you hire that next person, lose a big client, or take on a...
Delete Zombie Deals, Get a Real Pipeline Snapshot
Last week I did something every agency owner should do, but many avoid: I marked 4 deals Closed Lost. It sucks, but it’s the best thing I could have done. Every single one of those deals had been sitting there...
Customer‑First Design Transforms SurveyGate Into Multi‑Feedback Platform
11 years after selling my first SaaS for $3M, and after building 3 agencies in between, I'm returning to the software space with SurveyGate. Ironically, I built it wrong the first time as a result of committing a cardinal SaaS...

Stop Relying on P&L; Use Forward‑Looking Metrics
Your agency’s P&L is the last document you should use to make decisions. There are 3 other metrics that will make you way more money: Truth is, P&Ls are good to have when looking at the business’ last month. But,...
From $25K Debt to $1.2M Freedom: Startup Resilience
Just a few weeks before this video, which was shot 12 years ago, I was $25K in debt because of my past failed startup. It was called “Tell It In 10”, and it went absolutely nowhere. Most nights I’d stare...