The Intelligence Economy Has a Memory Problem
The post argues that AI’s rapid productivity gains are outpacing the ability of enterprises to retain conversational context, creating a "memory problem" that threatens accountability and trust. While AI can compress hours of work into minutes, existing CRM, contact‑center and analytics tools capture only records, not the nuanced dialogue that drives decisions. The author calls for a new "conversation layer"—structured, persistent records of interactions—to preserve intent, objection, and commitment over time. Without this infrastructure, AI‑driven value will concentrate among firms that can capture and reuse the signal early.
From Boardrooms to Bus Terminals
UIB partnered with Park May Berhad to launch Malaysia’s first WhatsApp‑based booking platform for Transnasional and Plusliner bus tickets, demonstrating how conversational AI can replace a native app. The solution lets travelers type a simple "Hi" to search routes, check...