Heather Poole

Heather Poole

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Flight attendant and author; insider air‑travel tips for better trips.

Pre‑flight Drinks Skipped Due to Catering and Boarding Delays
SocialApr 22, 2026

Pre‑flight Drinks Skipped Due to Catering and Boarding Delays

Passengers usually don’t get a pre departure beverage due to delayed / late catering or boarding when we don’t have enough time to set up for the service on the ground and priority is on an on time departure

By Heather Poole
777 Crews Score Higher Than Those on Problematic Flights
SocialApr 22, 2026

777 Crews Score Higher Than Those on Problematic Flights

So many factors work against the score. I bet crew who work 777 have higher scores than crew on other equipment or less desirable destinations that have issues like tight seating, baggage issues, no WiFi, late departures, cancellations or delayed...

By Heather Poole
Enhanced? Bathroom and Trash Reveal the Gaps
SocialApr 22, 2026

Enhanced? Bathroom and Trash Reveal the Gaps

I have yet to figure out what the “enhanced” part is. Let’s start with the bathroom situation and trash management….

By Heather Poole
Airlines Demand Ratings without Giving Attendants Proper Tools
SocialApr 21, 2026

Airlines Demand Ratings without Giving Attendants Proper Tools

Airlines don’t provide flight attendants with the tools they need to do the job, but they want passengers to rate crew performance. Tell me what’s wrong with this picture?

By Heather Poole
Son at LGA; Flight Attendant Ejected Survives
SocialMar 23, 2026

Son at LGA; Flight Attendant Ejected Survives

My son is at LGA right now. Here’s the view. It’s sad what happened. I can’t believe it happened. So happy to hear the flight attendant who was ejected from the plane survived. https://t.co/2KY0wwxweb

By Heather Poole