Heather Poole

Heather Poole

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Flight attendant and author; insider air‑travel tips for better trips.

Romanticizing Spirit Ignores Countless Defunct Low‑cost Airlines
SocialMay 8, 2026

Romanticizing Spirit Ignores Countless Defunct Low‑cost Airlines

Romanticizing Spirit Airlines is weird. So many airlines have gone out of business and nobody cared, including one I worked for in the 90s that was known for $69 flights.

By Heather Poole
Chasing Dream City Swaps: From Paris to Rome
SocialMay 3, 2026

Chasing Dream City Swaps: From Paris to Rome

Traded a Paris for Madrid on a different day and now will try to trade Madrid for Barcelona (all of a sudden I prefer Barcelona to Madrid) and then try to upgrade that to Rome - a girl can dream....

By Heather Poole
Flight Attendant Friendly Planes Ensure Smoother Service
SocialMay 1, 2026

Flight Attendant Friendly Planes Ensure Smoother Service

When I describe a plane as “flight attendant friendly” it means the service is smooth and it’s easy provide / create a positive passenger experience. When I say an aircraft isn’t flight attendant friendly it means the service is a...

By Heather Poole
Seeking a Trade: Paris Flight for Rome, Madrid, or Barcelona
SocialApr 29, 2026

Seeking a Trade: Paris Flight for Rome, Madrid, or Barcelona

Next month I’m working 777 to Paris 💕Will try to trade one for Rome, Madrid or Barcelona

By Heather Poole
Seasoned Flight Attendant Shrugs Off Unsolicited Advice
SocialApr 28, 2026

Seasoned Flight Attendant Shrugs Off Unsolicited Advice

I’ve only been tweeting about my life as a flight attendant for how many YEARS? Wrote a bestselling book about my job, as well as many freelance articles for many new sites. But thanks for the advice 🙄

By Heather Poole
Loves 777‑200, Prefers 777‑300, Then 787
SocialApr 28, 2026

Loves 777‑200, Prefers 777‑300, Then 787

777-200 is my favorite plane. In second place is 777-300. (If the 200 had the 300 crew bunks, I’d be in heaven.) In third place is 787,

By Heather Poole
Flight Attendants Face Cramped, Unsafe Conditions on XLR
SocialApr 27, 2026

Flight Attendants Face Cramped, Unsafe Conditions on XLR

Now for XLR update: I smelled fumes before takeoff on both legs so that is still an issue on Airbus, the bathroom situation is ridiculous (1 in front & 3 in the back of coach) so we’re constantly moving carts...

By Heather Poole
Dreading Tomorrow's Shift on the Flawed XLR Design
SocialApr 24, 2026

Dreading Tomorrow's Shift on the Flawed XLR Design

The XLR is the worst aircraft design I’ve ever seen. I get to work it tomorrow. Dreading it

By Heather Poole
Pre‑flight Drinks Skipped Due to Catering and Boarding Delays
SocialApr 22, 2026

Pre‑flight Drinks Skipped Due to Catering and Boarding Delays

Passengers usually don’t get a pre departure beverage due to delayed / late catering or boarding when we don’t have enough time to set up for the service on the ground and priority is on an on time departure

By Heather Poole
777 Crews Score Higher Than Those on Problematic Flights
SocialApr 22, 2026

777 Crews Score Higher Than Those on Problematic Flights

So many factors work against the score. I bet crew who work 777 have higher scores than crew on other equipment or less desirable destinations that have issues like tight seating, baggage issues, no WiFi, late departures, cancellations or delayed...

By Heather Poole
Enhanced? Bathroom and Trash Reveal the Gaps
SocialApr 22, 2026

Enhanced? Bathroom and Trash Reveal the Gaps

I have yet to figure out what the “enhanced” part is. Let’s start with the bathroom situation and trash management….

By Heather Poole
Airlines Demand Ratings without Giving Attendants Proper Tools
SocialApr 21, 2026

Airlines Demand Ratings without Giving Attendants Proper Tools

Airlines don’t provide flight attendants with the tools they need to do the job, but they want passengers to rate crew performance. Tell me what’s wrong with this picture?

By Heather Poole
Son at LGA; Flight Attendant Ejected Survives
SocialMar 23, 2026

Son at LGA; Flight Attendant Ejected Survives

My son is at LGA right now. Here’s the view. It’s sad what happened. I can’t believe it happened. So happy to hear the flight attendant who was ejected from the plane survived. https://t.co/2KY0wwxweb

By Heather Poole