Chewy's Phone‑Tree‑Free Calls Deliver Warm, Efficient Service
Just listened in on a customer service call with @Chewy. No phone tree. No rush. Warm, human, and above all effective as to the purpose of the call.
Beyond Salary Cuts: Rethinking People’s Value in Work
The assumption seems to be that the best use we have for people is eliminating their salaries. I don't think that's the only option. New Still Burning episode with @techgirl1908 https://t.co/ep0rVWhSMx
Junior Devs Must Value Pause over Speed
I think now is a great time to be a junior developer. But I'm worried. The pressure juniors feel: I was hired to do a thing. The faster I do it, the prouder they'll be. But you can go very fast in exactly...
Thinkies World Congress II Launches Global Creative Community
Announcing Thinkies World Congress II May 20, 2026 at 0800 PDT. Thinkies are creative habits to unstick stuck thinking. I began collecting them to answer the frequent question, "How did you think of that?" Now we have almost 100 Thinkies...
Claude Now Unusable for Coding, Even on Pro
Claude has passed the threshold to being completely unusable for me for coding. Timeouts, infinite (seeming) stalls, forget it. Someone let me know when it comes back from wherever it went. (And this with a Pro plan)
AI Levels the Playing Field: Everyone Starts Fresh
AI just reset everyone's ignorance to 100. Doesn't matter how senior you are. Doesn't matter how clean your code is. We're all starting over. Kent Beck + @mipsytipsy on Still Burning → https://t.co/WFFTYi8IZ6
Even Supercomputers Can't Forecast Next Month's Weather
"All the computing power in the world can't tell us what the weather is next month." @mipsytipsy on why AGI might not be coming in 2027... or ever. Full ep → https://t.co/IqtjnWqX60
Usage Caps Push for Cheaper, Less Capable Alternatives
The big coding model providers are acting like they have a collective monopoly. Usage caps create a powerful incentive to create lower cost/lower capability options.
Ask: Caution or Ego? Ego Usually Blocks Innovation
When I feel resistance to trying something new with augmented development, I've learned to ask myself: Is this caution, or is this ego? Usually it's ego. Still Burning Ep 1: https://t.co/lOkTGmJeCc
New Startups Will Offset Graduate Unemployment Surge
All these “30% unemployment for new grads” predictions make a critical false assumption—they assume the number & composition of employers remains static. We’re going to see an explosion of new ventures, some of which will turn into new employers. My...