Michelle Lee – Finance & Lifestyle
Former financial advisor posting practical money management and decision frameworks that translate to SMB finance ops and CFO advisory contexts.
Miscommunication Risks Premium Brands When CS Lacks Native English
Why do companies hire customer service staff whose English isn’t their first language? This time, I’m referring to Tesla Singapore. I don’t mind accents or imperfect English. But when customers are trying to explain a problem and both sides end up misunderstanding each other, it becomes frustrating very quickly. Good customer service isn’t just about replying fast. It’s about making customers feel heard and understood. Especially for a premium brand. Oh is it not?
Live on MoneyFM 89.3 at 10:05 Am Discussing Money
Today I will be live on radio, MoneyFM 89.3 at 10.05am talking about Money 😃
Singapore Breakfast: $3.50 Wanton Mee Bowl Sparks Curiosity
$3.50 big bowl of wanton mee in Singapore for breakfast. What are my fellow Singaporeans eating today?
Cherishing Fleeting Moments Before Kids Grow Up
Aunty duties for two days. For two days I am in charge of their homework, tuition, training, playtime and dinner. One day, I’ll look back at this photo and instead of training bags, it will probably be their army bags....
Commitment Means Unwavering Care, Not Just Sacrifice
“Gosh, it’s tough being a parent nowadays.” My nephew looked at me and asked, “Big Yiyi, what is commitment?” I tried to explain it in a way a 10-year-old could understand. “Hmm… it’s like your mum can’t suddenly wake up one day and say...
Off‑service Buses Speeding on Slip‑road Exits Endangers Safety
Since when can vehicles go more than 80km/h on a slip road exit to the highway? This SMRT bus almost gave me a heart attack. It feels like it’s becoming more common for off-service buses to speed. I understand everyone wants to...
Road Rage Cascades: One Aggressive Move Sparks Chaos
This morning I encountered a driver with serious anger issues. I signaled early to filter out, but instead of slowing down, he stepped on the accelerator. Perhaps he was upset that a Tesla still managed to filter out. Guess what he did next. He...
Cross‑border Adventures: Capybara Cafe and Skating with Kids
Yesterday brought the kids to a Capybara cafe in JB and roller skating. Always happy to drive them across the border to have some good time together.
Sky‑high Fuel Prices Slow Singapore Traffic, Curb Overtaking
I like how cars are going slow at traffic lights and on the roads now because of sky high petrol price in Singapore. Much lesser drivers zooming past and over taking me the last few days. I was puzzled when no...
ADHD Makes Starting Courses Easy, Finishing Them Tough
As someone with ADHD(ADD), starting online courses is easy… finishing them is the real struggle. 😖
Singapore's Road Deaths Surge: Daily Near‑Misses Warn
Traffic deaths in Singapore just hit a 10-year high. 149 people lost their lives on the roads last year. When I read this news, it honestly didn’t surprise me. Because as a driver in Singapore, I worry about road safety more often than...