Setting Expectations in Senior Care: Falls
Joanne Simmons, senior risk‑management consultant at Pro Assurance, emphasizes that clear expectation‑setting with residents and families at admission is essential for long‑term care and rehabilitation facilities. She outlines a structured fall‑prevention program—mobility assessments, environmental modifications, assistive devices—and stresses that age, comorbidities, and cognitive decline keep falls a persistent risk despite protocols. Simmons notes that when families understand these realities, they are more likely to partner with staff, report concerns promptly, and stay engaged throughout the resident’s stay. Ongoing transparent communication not only builds trust but also drives higher satisfaction scores, reduces liability, and supports the facility’s reputation for safety.
How to Effectively Handle Patient Concerns
The video, presented by senior risk consultant Tracy Valentine of Pro Assurance, outlines a systematic approach to handling patient concerns in healthcare settings. It emphasizes that unresolved issues can damage patient experience and expose practices to litigation, making proactive management...
Ambulatory Fall Prevention
Ambulatory Fall Prevention video, presented by Wendy Alderman, senior risk management consultant at Pro Assurance, highlights that falls remain a leading patient‑safety issue in outpatient settings such as medical offices, surgery centers, imaging and mental‑health clinics. CDC data shows unintentional...