Recent Posts
Social•Feb 20, 2026
Human Empathy, Not AI, Will Drive Brand Advantage
Several thought provoking statements from @svembu speaking at @zoho's analyst conference. The idea that “the economy is going to be human operated” even as AI takes over predictable tasks. The prediction that brands will soon compete almost entirely on the empathy and problem-solving skill of their human representatives The call for leaders to reinvest in people as the true “future-proof asset” rather than just doubling down on more tech https://t.co/YBrHWKuauD @ZohoSocial
By Shashi Bellamkonda
Social•Feb 20, 2026
AI Becomes Mandatory Backbone of Enterprise Customer Service
Customer service is where artificial intelligence has officially moved past the hype. @NICEComms recently reported their full-year 2025 financial results, and the numbers point to a clear structural shift in enterprise adoption. Their AI annual recurring revenue grew 66% year over...
By Shashi Bellamkonda
Social•Feb 15, 2026
Post‑Purchase Friction Is the Real Brand Killer
Misunderstood Marketing - : The Delonghi-Bosch Pivot: Why Post-Purchase Friction is the Real Brand Killer https://t.co/9vxehhnI4s
By Shashi Bellamkonda
Social•Feb 14, 2026
AI Wins by Experience, Not Just Vertical Integration
The vertical integration of intelligence is non-negotiable. Control your platforms, models, chips, and data centers or watch providers do to you what you're trying to do to them. Microsoft AI is all-in on this. But they're caught in a bind: vertical...
By Shashi Bellamkonda
Social•Feb 14, 2026
Emerging Strategies: Agentic Pricing, Nuclear Cloud, Analog Marketing
Strategic Brief: The Agentic Pricing Shift, Nuclear Cloud Grids, and the Analog Marketing Rebellion https://t.co/P5qLllgBGU
By Shashi Bellamkonda