The Product Experience (Mind the Product) - Latest News and Information
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EMAIL DIGESTS
Daily
Every morning
Weekly
Tuesday recap
In this episode, Chief Product Officer Pippa Topp of giffgaff explains emotional intelligence (EI) as the ability to recognize and regulate one’s own feelings and understand others’ responses, especially within product teams. She highlights common EI pitfalls like defensiveness in stakeholder meetings and outlines the Conscious Competence learning ladder to move from unconscious incompetence to unconscious competence. Practical coaching techniques—such as storytelling, separating facts from personal narratives, and using tools like insights surveys—help individuals build self‑awareness and empathy, ultimately fostering higher‑performing, collaborative teams.
Alan Byrne, Mozilla’s Firefox extensions product leader, argues that effective product work relies on judgment rather than rigid frameworks, critiquing tools like RICE and MoSCoW for masking subjectivity. Drawing on his stints at QuickBooks and Twitter, he explains when lean...
In this episode, Blagoja Golubovski argues that product leadership should not be treated as a democracy, emphasizing that consensus often stalls progress. He explains the distinction between gathering input and owning decisions, outlining how clear trade‑offs, accountability, and explicit decision‑making...
In this episode Lily Smith and Randy Silver sit down with AT&T product evangelist Anu Jagga‑Narang to demystify premortems, a forward‑looking technique that imagines a product’s failure to surface hidden risks. Anu walks through the step‑by‑step process—framing failure, voting on...
In this episode of The Product Experience, Randy Silver interviews Cristina Bustos, Product Manager at Swiss AviationSoftware, about launching a native mobile app for pilots in the highly regulated aviation sector. Cristina shares how she shifted from business analysis to...
In this episode, Lily Smith interviews veteran product leader Sean Flaherty about influencing without formal authority, using self‑determination theory as a framework. Sean explains how autonomy, competence, and relatedness drive intrinsic motivation and why command‑and‑control leadership stifles creativity. He shows...
