Ep. 114: BPM Operating System
In this episode Roland Volt and co‑host J.M. Erlinson dissect the shortcomings of traditional BPM initiatives and unveil their concept of a "BPM Operating System" – a lightweight, self‑hosted platform that blends governance, methodology, and adoption tools into a single, easily deployable solution. They argue that most organizations treat BPM as a pure IT purchase, neglecting the essential people and process layers, which leads to stalled projects, reliance on rented vendor tools, and loss of institutional knowledge. Their BPM OS is built with simple web technologies, stores data as markdown/JSON on cloud drives, and targets small, agile teams, consulting firms, and vendors seeking ownership and rapid implementation without heavy infrastructure. Throughout the conversation they stress the importance of owning both the technology and the knowledge to sustain long‑term business value.
Ep. 113 - Customer Success Excellence: Chad Stephen
In this episode, host Roland Volt and co‑host J.M. Oehlinson sit down with Chad Stephen, a veteran leader of customer success and implementation teams for high‑growth B2B SaaS firms. Chad explains that customer success is fundamentally about driving measurable value...