Activate What You Learn: Closing the Gap Between Learning and Doing

Why It Matters

Integrating KM with learning turns training into measurable business value by minimizing knowledge loss, speeding proficiency and boosting productivity—imperative amid widespread retirements, reskilling needs and competitive pressure. Effective use of AI can scale access, but human oversight is necessary to preserve accuracy and context.

Summary

APQC hosted a webinar led by Melissa Tucker and Linda Bratzik on closing the gap between learning and doing by aligning knowledge management (KM) with learning and development. They argued that KM ensures expertise, lessons learned and proven practices are findable and usable at the moment of need, while L&D builds capability—together reducing time to competency and improving performance. APQC research highlighted urgency: roughly 51% of organizations expect large workforce departures in five years and employees spend only about 65% of time on productive work due to search, relearning and lost knowledge. The session also explored AI’s role in scaling access to knowledge while stressing the need for human expertise to keep AI-driven resources accurate, contextual and trustworthy, and closed with practical steps organizations can take.

Original Description

Training alone isn't enough to close today's skills gaps.

As organizations face rapid change and increasing workforce demands, the challenge isn't just delivering learning—it's ensuring employees can apply what they've learned when and where it matters most.

In this on-demand webinar, APQC's Lynda Braksiek and Elissa Tucker explore how leading organizations are integrating learning and knowledge management to accelerate upskilling, improve knowledge transfer, and build workforce capability at scale.

You'll learn how to:

✅ Connect learning and knowledge practices to improve performance

✅ Enable learning in the flow of work

✅ Leverage communities of practice and expert knowledge transfer

✅ Help employees apply learning at the point of need

✅ Build a more agile, adaptable, and capable workforce

Watch the replay to discover practical strategies for closing the gap between learning and doing—and ensuring knowledge drives measurable business outcomes.

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