When the Cloud Fails: Protecting Insureds in a Third-Party Outage Crisis

Summary

The episode examines how recent large‑scale cloud outages are forcing insurers and risk managers to rethink cyber policy language around third‑party vendor failures. Experts discuss coverage gaps, underwriting hurdles, and new claims handling approaches to avoid disputes and ensure clients are protected when cloud services go down. Guest insights include Deborah Dioguardi’s perspective on policy design, Oli Thordarson’s view on risk mitigation for cloud‑dependent businesses, and Si West’s practical advice on client communication during outages.