InsurTech NY: Data Logistics on Automating Inbound Documents and Simplifying Claims

Why It Matters

Automation reduces claim‑processing costs and speeds settlements, giving insurers a clear competitive advantage.

Key Takeaways

• Data logistics platform automates inbound claim documents for insurers.
• Handles PO box, email, and text submissions seamlessly.
• Delivers cleaned data for carriers to process claims efficiently.
• Focuses on healthcare, aims to expand to other insurance lines.
• Enables carriers to respond via mail, email, or text automatically.

Summary

At InsurTech NY, a data‑logistics startup showcased its configurable platform that automates the intake of inbound claim documents for insurers and risk‑management firms. The solution captures submissions from PO boxes, email and text, normalizes the data, and delivers a clean, ready‑to‑use feed for downstream processing.

The company emphasizes speed and flexibility: carriers can immediately use the sanitized data to approve payments or generate response communications, which the platform can dispatch via mail, email or SMS. Though its parent is a health‑insurance carrier and the initial focus is on healthcare claims, the team is actively courting non‑health lines such as property‑casualty to extend the technology.

A key quote from the demo highlighted the value proposition: “We take that data and then we serve it up to the client in a clean, cleancut fashion.” The platform also promises end‑to‑end automation, from document receipt to claim settlement, reducing manual entry and error rates.

If adopted broadly, the technology could cut processing times, lower operational costs, and improve customer satisfaction across insurance sectors, giving early adopters a competitive edge in a digitizing market.

Original Description

At InsurTech NY, Scott Deschamp from Data Logistics discussed how his company automates one of the most fundamental document processes in insurance: claims handling.

Data Logistics offers a configurable platform designed to automate the management of inbound documents and data flowing into insurance carriers and risk management companies. The platform is designed to handle information from any entry point, be it a P.O. box, email, or text, and process it quickly. 

Deschamp explained that Data Logistics serves this data up to the client "in a clean, clean cut fashion," allowing the carrier to take immediate action, such as paying a claim. Crucially, Data Logistics can also manage the outbound process, sending the carrier’s response back to the customer via mail, email, or text.

Currently, Data Logistics focuses primarily on the healthcare space, a natural fit since their parent company is a health insurance company. However, Deschamp emphasized that they are actively looking to expand into other lines of business, including property and casualty (P&C) and life insurance. Their current goal is to understand the unique claims processes of non-healthcare carriers to determine where their configurable platform can "plug in" and offer assistance.