Scaling Oncology Patient Support: How New York Cancer and Blood Specialists Transformed Customer Experience with AWS and Pronetx, Now Part...
New York Cancer and Blood Specialists (NYCBS) migrated its high‑volume oncology contact center to a dedicated Amazon Connect Customer instance with AWS partner Pronetx (now part of Caylent). The 13‑week project automated call routing, added multi‑language support, and introduced AI‑driven transcription and chatbot capabilities. As a result, patient enrollment time dropped by 54 percent while maintaining HIPAA‑compliant recording and real‑time monitoring across more than 250,000 annual calls. The shift also eliminated third‑party management fees through direct AWS consumption.
Modernizing KYC with AWS Serverless Solutions and Agentic AI for Financial Services
Financial institutions are turning to AWS serverless services and agentic AI to overhaul legacy Know Your Customer (KYC) processes. By leveraging Amazon MSK for real‑time event streaming, Amazon Bedrock for AI‑driven document analysis, and AWS Lambda for on‑demand compute, the...
PACIFIC Enables Multi-Tenant, Sovereign Product Carbon Footprint Exchange on the Catena-X Data Space Using AWS
BASF and CircularTree launched PACIFIC, a multi‑tenant SaaS platform that automates product carbon footprint (PCF) exchange on the Catena‑X data space using AWS services. The solution leverages Amazon ECS on Fargate, Cognito, IAM and Secrets Manager to provide tenant‑level data...
Real-Time Analytics: Oldcastle Integrates Infor with Amazon Aurora and Amazon Quick Sight
Oldcastle APG migrated its Infor Cloud ERP to AWS and built a real‑time analytics platform using Amazon Aurora PostgreSQL and Amazon QuickSight. By leveraging Infor Data Fabric Stream Pipelines, an NLB, RDS Proxy, and API Gateway, the company streams ERP...
Build a Multi-Tenant Configuration System with Tagged Storage Patterns
The post outlines a scalable, multi‑tenant configuration service built on AWS using a tagged storage pattern that directs requests to either DynamoDB or Systems Manager Parameter Store based on key prefixes. It combines a NestJS gRPC microservice, a Strategy pattern...
Unlock Efficient Model Deployment: Simplified Inference Operator Setup on Amazon SageMaker HyperPod
Amazon announced the SageMaker HyperPod Inference Operator as a native EKS add‑on, delivering one‑click installation and managed upgrades. The operator automates IAM role creation, S3 bucket provisioning, VPC endpoint setup, and required add‑ons, removing the need for complex Helm charts....
How Aigen Transformed Agricultural Robotics for Sustainable Farming with Amazon SageMaker AI
Aigen, a maker of autonomous weed‑removing robots, migrated its machine‑learning pipeline to Amazon SageMaker AI to overcome on‑premises bottlenecks. By automating data labeling with vision foundation models and leveraging SageMaker’s distributed training, the company boosted labeling throughput 20‑fold and cut...
How Generali Malaysia Optimizes Operations with Amazon EKS
Generali Malaysia began migrating legacy insurance applications to AWS in 2019, selecting Amazon Elastic Kubernetes Service (EKS) as its container platform. By adopting EKS Auto Mode, the insurer automated node provisioning, scaling, and patch management, dramatically reducing operational overhead. Integrated...
The Hidden Price Tag: Uncovering Hidden Costs in Cloud Architectures with the AWS Well-Architected Framework
Organizations adopting AWS often overlook hidden costs tied to security breaches, downtime, and over‑provisioned resources. The AWS Well‑Architected Framework, together with the Cloud Adoption Framework, offers a structured set of best practices across six pillars to identify and remediate high‑risk...
Digital Transformation at Santander: How Platform Engineering Is Revolutionizing Cloud Infrastructure
Santander launched Catalyst, a platform‑engineering solution built with AWS, to overhaul its cloud infrastructure. The initiative replaces a 90‑day manual provisioning process with an automated, Kubernetes‑based control plane that leverages Crossplane, ArgoCD, and OPA. By consolidating over 100 pipelines, Catalyst...
6,000 AWS Accounts, Three People, One Platform: Lessons Learned
ProGlove runs a SaaS platform on AWS using an account-per-tenant architecture, currently operating about 6,000 tenant accounts—half active—with over 120,000 service instances and a million Lambda functions. The approach gives each customer isolated compute, storage, and IAM boundaries, simplifying security,...