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Blake Morgan – Customer Experience

Blake Morgan – Customer Experience

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Personal CX blog with cross-industry insights including hospitality and travel experiences.

Recent Posts

What the American Customer Satisfaction Index Reveals About 2026
News•Feb 24, 2026

What the American Customer Satisfaction Index Reveals About 2026

The American Customer Satisfaction Index (ACSI) released its 2026 report, showing the overall national satisfaction score rising to 78.5, the strongest level in seven years. Retail leads the pack with an 82.1 rating, while telecom slips to 70.3, highlighting divergent sector performance. The data links higher satisfaction to increased consumer confidence and spending, underscoring the economic relevance of customer experience. Analysts note that firms adopting AI‑driven support tools are gaining measurable score improvements.

By Blake Morgan – Customer Experience