Why Most Dealerships Get Employee Handbooks Wrong (And How to Fix It)
Most auto dealerships either lack an employee handbook or have one that no one reads, creating operational inconsistency, legal exposure, and cultural fragmentation. High turnover, commission‑based sales, flat‑rate technicians, and evolving employment laws amplify the risk of ad‑hoc policies. A well‑crafted handbook serves as operational infrastructure, aligning sales, service, parts, and admin while shielding leadership from disputes. DealersEdge’s Auto Dealership Employee Handbook Kit offers a dealership‑specific, customizable system to replace generic templates and embed consistent policies across the organization.
Podcast: Ideal Auto Group Management Structures
In this episode, John Muntz interviews Tom Oldney of OWL Automotive Consulting about the evolution of auto group management structures as dealerships scale from a single store to multi‑store groups. Oldney outlines five growth stages—single‑store, two‑store, local expansion (3‑5 stores),...
Podcast: Recap: Haig Partners Maximizing Value Conference
The Maximizing Value Conference recap, hosted by John Muntz of Dealers Edge, featured insights from Alan Haig and John Murphy of Haig Partners, along with industry leaders Steve Greenfield, Aaron Keating, and NADA CEO Mike Stanton. Key takeaways included the...