Unseen Architecture: Leadership’s Role in Creating Space for Service Transformation
dxw’s latest piece argues that effective leadership in public‑service digital transformation is less about dictating solutions and more about carving out the strategic space for teams to innovate. Drawing on a year‑long partnership with NHS England to replace the legacy breast‑screening system, the authors illustrate how clear direction, supportive conditions, and disciplined hands‑off moments drive real change. They highlight concrete actions—quarterly all‑hands planning, data‑standard alignment, and calibrated decision‑making—that prevent wasted resources and accelerate user‑focused outcomes. The article concludes that dedicated “space‑around‑the‑thing” roles are essential for sustained transformation across the NHS and wider public sector.
Experimenting with Generative AI to Support Delivery Officers at DfE
dxw partnered with the UK Department for Education on a three‑month experiment to evaluate a generative‑AI assistant built in Microsoft Copilot Studio. The prototype, deployed in Teams, aimed to help delivery officers locate answers in extensive policy guidance faster than...
Designing with Empathy: Writing Content for NHS Lung Cancer Screening
NHS England is piloting a digital version of its lung health check, a key step toward a national lung cancer screening programme slated for rollout by 2030. Over 80 users aged 50‑74 were interviewed, revealing that the word “cancer” triggers...
Stop Guessing – Start Iterating
Adam Hughes argues that digital teams should abandon big‑bang releases in favor of iterative development, delivering thin, functional versions early and refining them based on real‑world usage. He highlights how unknown unknowns—data inconsistencies, integration quirks, and unexpected user journeys—only surface...
How Dxw Protected Clients From a Recent WordPress Supply-Chain Attack
In early April 2026 a malicious backdoor was discovered in 26 WordPress plugins originally created by essentialplugins after the suite was sold to a new owner. WordPress removed the compromised plugins from its repository, and dxw quickly identified the threat,...
Improving GOV.UK Publishing
dxw is partnering with the UK Government Digital Service to overhaul the GOV.UK Publishing Service. The effort shifts the platform from a pre‑packaged content store to on‑the‑fly generation via a revamped Publishing API, reducing data sync errors. GraphQL support adds...
NHS England Image Reading Design Sprint: Two Weeks Inside Breast Screening Reporting
dxw conducted a two‑week design sprint with NHS England to overhaul reporting for breast‑screening image readers. The team mapped the end‑to‑end workflow, built a unified data model, and defined key performance indicators for readers, unit directors, and the Screening Quality...
Practical AI Use Cases in Public Services: What’s Safe and What Works?
In February 2026 dxw and Basis hosted a workshop for public‑sector leaders on practical AI use cases, emphasizing outcomes over mere cost‑cutting. Participants shared successful pilots, identified friction points, and explored how AI can enhance relational services such as health...