Fast Company – Food

Buc-Ee’s Is Loved by Shoppers—But It Got a Big Red Flag From the Better Business Bureau. Here’s What You Need...

Buc‑ee’s, the Texas‑based mega‑convenience store chain praised for its massive locations and high customer satisfaction, received an “F” rating from the Better Business Bureau. The BBB cited nearly 90 complaints over three years—including overcharging, rude service and unresponsive refunds—and noted the company failed to respond to any. Despite the low BBB rating, Buc‑ee’s continues rapid expansion into eight new states through 2027. The contrast highlights a gap between shopper loyalty and the chain’s complaint‑handling practices.