Forrester Blog – CIO Insights

What CIOs Are Doing To Evolve Operating Models And Talent

The episode examines how CIOs are reshaping IT operating models and talent to drive business value, focusing on three recurring initiative patterns: shifting to platform operating models jointly owned by business and technology, strengthening architecture and portfolio management as a decision‑making backbone, and rebalancing technology talent toward AI, security, and automation capabilities. Real‑world examples from a global investment bank, a European airline, an Australian government agency, and a large insurer illustrate how these changes clarify ownership, improve decision speed, and align tech investment with outcomes. The discussion highlights the challenges of legacy‑heavy skill sets, cost constraints, and cultural resistance, and shows how CIOs are using structured learning, centralized services, and new workforce‑management functions to build AI‑ready teams. Ultimately, the episode positions operating‑model evolution and talent realignment as the critical levers for turning strategic plans into measurable business impact.