News•Feb 18, 2026
Trackforce Brings Real-Time Visibility to the Whole Business with Geckoboard
Trackforce upgraded its support analytics by swapping delayed Zendesk reports for Geckoboard’s real‑time dashboards. The new self‑serve visualisations gave agents instant insight into queue health, productivity and CSAT, enabling proactive management. As a result, customer satisfaction jumped to 92.5% and first‑response times fell roughly 40%. The success in support sparked company‑wide adoption, with finance, sales, marketing, HR and engineering building their own live dashboards.
