A February 2026 KLAS Research analysis of 19 health‑system IT outsourcing decisions found pre‑existing vendor relationships to be the top driver of managed‑IT services selection, eclipsing cost, expertise and credibility. The study identified five firms—CereCore, HCTec, Nordic, Impact Advisors and CTG—as the most frequently considered and chosen. Replacements were most often triggered by repeated SLA breaches and execution gaps. EHR‑specific expertise, particularly with Epic and Meditech, emerged as a decisive differentiator in both new wins and losses.
Dave Newman, MD, Chief Medical Officer of Virtual Care at Sanford Health, explains how the system’s expansive virtual care program—spanning 78 specialties across 300,000 square miles—has become essential for rural patients, saving them an average of 176 miles per visit....
In a healthsystemCIO webinar, senior IT leaders from RWJBarnabas Health, Ardent Health Services, and the University of Maryland Medical System discussed how to manage the flood of application requests while fostering innovation. They emphasized establishing a single, standardized intake point,...
In this episode, Michael Carr, VP and CIO of Health First, discusses the organization’s integrated payer‑provider platform built on Epic’s suite, including the provider rollout and the Epic Tapestry health‑plan implementation. He highlights how consolidating nine disparate systems into a...
The episode reviews KLAS Research’s 2026 report on comprehensive ambulatory EHR and practice‑management (PM) suites, revealing that integration of clinical and financial workflows is the top driver of satisfaction for ambulatory organizations. The study of 176 providers shows 71% value...
The February 2026 KLAS report reveals that Epic’s infection prevention module, Buggy, lags behind all other Epic inpatient products with an overall performance score of 80.6, and shows a stark divide between IT (91.4) and infection preventionist (73.9) satisfaction. Key...