Hotel CRM Lead Nurturing Campaign Tactics and Prospects for 2026
Hotels are adopting integrated CRM and CDP platforms to nurture leads before booking, enabling real‑time, personalized communication. Modern systems automate triggers for abandoned searches, quote requests, and other intent signals while giving staff full guest histories. Reported results include conversion rates two‑to‑three times higher, response times under an hour, and higher revenue per lead. As the travel journey becomes increasingly multi‑channel, lead nurturing is evolving into a core revenue engine for 2026.
The Future of Hotel Growth Is Wellness Driven
Hotel Mogel’s Adam Mogelonsky joins Lisa Starr on the StarrCast podcast to explore how wellness is reshaping hotel growth strategies. The discussion frames wellness as a property‑wide initiative rather than a standalone amenity, influencing guest experience, operational models, and revenue...
The Earn and Burn Challenge for Aspirational Flagged Hotels
The hotel industry’s “earn and burn” dilemma sees guests accumulate loyalty points at mid‑scale or upscale properties and later redeem them for free stays at aspirational flagship hotels. While this drives brand loyalty, it depresses revenue per available guest (RevPAG)...
Executive Housekeepers in the Spotlight at Halekulani
Audrey Goh has served as Executive Housekeeper at Halekulani in Honolulu since 1991, overseeing a team of more than 160 room attendants. The pandemic forced the department to lose 50 staff members, prompting a broadened recruitment strategy and intensive training...
Cultural Stewardship as a Clear Path for Sustained Hotel Asset Growth
The article makes the case that cultural stewardship, paired with sustainability, offers hotels a powerful growth engine. By embedding AI‑driven energy management and water‑saving tech, properties cut operating costs while leveraging heritage‑focused programming to differentiate their brand. Authentic local experiences—art...
Markos Chaidemenos of Canaves Collection on Family Leadership, Nature, and Sustainability
Hospitality Net’s Brand Insiders featured Markos Chaidemenos, CEO of Canaves Collection, in a one‑hour interview hosted by Adam Mogelonsky of Hotel Mogel. Chaidemenos discussed how the family‑owned luxury brand balances generational leadership with a deep commitment to nature‑based experiences and...