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Enterprise IT leadership, strategy, security, cloud, and data management for CIOs and IT execs.

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How Boston Is Transforming Its Outdated 311 System
News•Feb 27, 2026

How Boston Is Transforming Its Outdated 311 System

Boston is overhauling its legacy 311 non‑emergency service platform, replacing the 2008 CRM with a cloud‑based, low‑code solution from Creatio and implementation partner Keen360. The new system already tracks informational calls, which represent over half of request volume, and aims to have 40‑60% of functionality live by mid‑2026. CIO Santiago Garcés emphasizes an agile, milestone‑driven approach that adapts to seasonal service demands. The modernization also positions the city to add AI‑driven routing and multilingual support in the near future.

By InformationWeek
How AI Can Build Organizational Agility
News•Feb 26, 2026

How AI Can Build Organizational Agility

Enterprise leaders facing 2026 economic uncertainty are turning to AI to boost organizational agility. Personiv’s 2025 Executive Outlook Pulse Survey shows 76% of public firms and 45% of private firms already use AI, especially in finance functions like payroll and...

By InformationWeek
State of AI: Widely Used for Planning -- Drives the Business at Just 25% of Firms
News•Feb 25, 2026

State of AI: Widely Used for Planning -- Drives the Business at Just 25% of Firms

AI adoption remains uneven, with only a quarter of surveyed firms naming AI as a primary driver of business strategy by the end of 2025, though that share more than doubled from early 2025. Fifty‑five percent say AI influences strategic...

By InformationWeek
From Pilot Purgatory to Productive Failure: Fixing AI's Broken Learning Loop
News•Feb 18, 2026

From Pilot Purgatory to Productive Failure: Fixing AI's Broken Learning Loop

AI pilots frequently stall between proof‑of‑concept and production, often due to outdated quarterly KPIs, governance vacuums, and slow feedback loops. Executives argue that linear metrics clash with AI’s dynamic nature, causing drift and delayed corrective action. To close the gap,...

By InformationWeek
Simplified Security Vs. Concentrated Risk: What CIOs Should Learn From Google’s Wiz Deal
News•Feb 13, 2026

Simplified Security Vs. Concentrated Risk: What CIOs Should Learn From Google’s Wiz Deal

The European Commission has given unconditional approval to Google’s $32 billion acquisition of cloud‑security specialist Wiz, clearing the final regulatory hurdle for the sector’s largest deal. The purchase signals a broader industry move toward embedding security directly into hyperscaler infrastructure and...

By InformationWeek
Google Secures EU Approval for $32B Acquisition of Cloud Security Firm Wiz
Deals•Feb 13, 2026

Google Secures EU Approval for $32B Acquisition of Cloud Security Firm Wiz

The European Commission gave unconditional approval to Google's $32 billion acquisition of cloud‑security firm Wiz, clearing the final regulatory hurdle. The deal, the largest cloud‑security acquisition in Google's history, positions the tech giant to integrate security into its AI‑driven cloud services....

InformationWeek
Industrial AI: Essential Strategies for Transformation
News•Feb 12, 2026

Industrial AI: Essential Strategies for Transformation

Claudio Fayad outlines three core strategies for industrial AI adoption: modernize legacy automation without halting production, fuse IT and OT functions to create a unified data pipeline, and implement a robust data‑fabric to centralize real‑time information. By layering AI on...

By InformationWeek