Recent Posts
News•Feb 26, 2026
Your Customers Aren’t Keen on that Customer Service Chatbot You Introduced – Here's Why
A YouGov survey for Pega reveals deep consumer mistrust of AI‑only customer service, with 68 % lacking confidence in how businesses use generative AI and half reporting unsuccessful outcomes. While 80 % say human agents achieve better results, only 2 % prefer exclusive chatbot interactions. Despite this skepticism, Gartner reports that 91 % of customer‑service leaders feel pressure to implement AI this year, aiming for higher satisfaction and efficiency. Experts argue that predictable, hybrid AI agents are essential to restore trust while delivering operational gains.
By ITPro
News•Feb 24, 2026
How to Use Cyber-Deception in Your Security Strategy
Cyber deception is gaining prominence as AI‑driven threats rise, prompting the UK NCSC to champion its wider use. The approach relies on high‑fidelity decoys—honeypots, fake credentials, and canary tokens—to generate early breach signals and expose lateral movement. While plug‑and‑play tools...
By ITPro
News•Feb 24, 2026
Enterprises Still Can't Get a Handle on Software Security Debt – and It’s only Going to Get Worse
Enterprises are wrestling with a surge in software security debt, with 82% reporting heightened vulnerability backlogs—a rise of 11% year‑over‑year. Critical flaws now account for 60% of that debt, and high‑risk, highly exploitable issues jumped 36% in the same period....
By ITPro
News•Feb 24, 2026
CrowdStrike Says AI Is Officially Supercharging Cyber Attacks: Average Breakout Times Hit Just 29 Minutes in 2025, 65% Faster than...
CrowdStrike’s 2026 Global Threat Report reveals AI‑enabled cyber attacks surged 89% year‑over‑year, making AI systems a prime target for criminals. Prompt‑injection techniques are now being used to subvert AI‑driven security tools, while threat actors exploit vulnerabilities in AI development platforms....
By ITPro
News•Feb 23, 2026
Pure Storage Snaps up 1touch in Data Management Pivot
Pure Storage announced the acquisition of data‑intelligence firm 1Touch and a corporate rebrand to Everpure, signaling a strategic pivot from pure flash hardware to comprehensive data‑management solutions. The deal will embed 1Touch’s orchestration capabilities into Pure’s Enterprise Data Cloud (EDC)...
By ITPro
News•Feb 23, 2026
Babble Turns to NinjaOne to Unify Legacy IT Stack
UK‑based managed service provider Babble has migrated from a patchwork of five legacy IT tools to NinjaOne’s unified management platform. The switch supports over 12,000 client devices, including those in regulated public‑sector environments, and aims to improve productivity, scalability, and...
By ITPro
News•Feb 19, 2026
Using AI to Generate Passwords Is a Terrible Idea, Experts Warn
Cybersecurity firm Irregular found that popular AI chatbots such as ChatGPT, Claude, and Google Gemini generate highly predictable passwords with low entropy. Tests showed repeated strings and narrow character selection, yielding only about 27 bits of entropy for a typical...
By ITPro
News•Feb 19, 2026
Watch Your Tone at Work, Atlassian Warns: Poor Communication and Blunt Messages Are Confusing Colleagues – and It's Having a...
Engaging with colleagues via email or chat platforms wastes time and hampers team alignment
By ITPro
News•Feb 19, 2026
How the Cybersecurity and Resilience Bill Could Impact MSPs
The UK Cybersecurity and Resilience Bill (CSRB) cleared its first two parliamentary readings, extending the 2018 NIS Directive to cover Managed Service Providers (MSPs) with at least 50 employees and €10 million turnover—roughly 1,100 firms. The legislation forces these MSPs to...
By ITPro
News•Feb 18, 2026
Westcon-Comstor and UiPath Forge Closer Ties in EU Growth Drive
Westcon‑Comstor has signed a pan‑European distribution agreement to become UiPath’s strategic distributor, creating a unified route‑to‑market for AI‑powered automation services. The partnership equips channel partners with professional services, presales expertise, and a flexible Flex financing solution to speed deal closures....
By ITPro
News•Feb 17, 2026
Harnessing AI to Secure the Future of Identity
Artificial intelligence is reshaping identity management, with machine and AI agents now surpassing human users in many environments. This surge creates a broader attack surface, as each automated identity demands governance yet often appears outside IT‑approved systems. Channel partners are...
By ITPro