From Intelligence to Impact: How Agentic AI Is Reshaping Today’s Supply Chain
Agentic AI is being woven into supply‑chain management to automate detection and response to disruptions. Gartner forecasts that 60% of supply‑chain interruptions will be resolved without human intervention by 2031. Microsoft’s Dynamics 365 Supply Chain Management, paired with Microsoft 365 Copilot and Agent 365, lets autonomous agents access data, execute actions, and stay governed, improving risk management, execution speed, and coordination. Early adopters such as Coca‑Cola Beverages Africa and Farmlands Cooperative report faster planning cycles and heightened resilience.
Introducing Governance in Dynamics 365 Customer Service: A New Era of Policy-Driven Communication
Microsoft has launched a public preview of Governance for Dynamics 365 Customer Service, targeting the email channel where compliance risk is highest. The new feature adds an administrator‑configured, policy‑driven layer that validates every outbound email—whether human‑written or AI‑generated—against custom rules....
Introducing Expense Agent in Dynamics 365 Business Central
Microsoft announced Expense Agent, an AI‑powered expense management tool for Dynamics 365 Business Central. The agent automatically extracts data from receipts, categorizes spend, and builds expense reports, allowing employees to review and submit with minimal effort. It is designed for...
Meet Your Agentic Contact Center
Microsoft unveiled Dynamics 365 Contact Center, a unified AI platform that combines three purpose‑built agents—Customer Assist, Quality Assurance, and Service Operations—into a single Copilot‑driven control plane. The Customer Assist Agent now supports real‑time voice AI with low‑latency, multi‑language handling, while...
Turning Customer Experience Into a Growth Engine
Microsoft announced a suite of new agentic AI capabilities across Dynamics 365 and Microsoft Copilot Studio, including real‑time voice agents and specialized AI assistants for contact centers, sales, and customer insights. The voice agents extend traditional IVR with generative AI,...