News•Feb 21, 2026
OK26: 5 AI Cold Call Training Scenarios Every Outbound SDR Team Should Run
Troy Johnson, SDR Enablement Program Manager at JumpCloud, explains how his team leverages AI‑driven role‑play to certify outbound SDRs before they make live calls. The program includes more than 100 practice scenarios, a March‑Madness‑style competition, and monthly updates to talk tracks. Tools such as Hyperbound, Orum, Gong and ChatGPT Voice Mode power the training, while managers also participate in AI role‑play. The approach has helped JumpCloud maintain an 80‑90% meeting‑booking rate from cold calls.
