Recent Posts
News•Feb 27, 2026
Rakuten Ichiba, Google Team on YouTube Shopping Experience
Rakuten Ichiba has become the inaugural Japanese partner in Google’s YouTube Shopping affiliate program, allowing shoppers to purchase marketplace items directly from YouTube videos. When viewers tap the “View Products” overlay, product names, prices, and a link to the Rakuten product page appear without leaving the video. The feature leverages creator trust to turn video content into a shoppable experience, blending entertainment and e‑commerce. The rollout marks a strategic push to embed commerce within YouTube’s growing creator ecosystem in Japan.
By Retail Customer Experience
News•Feb 26, 2026
The Hidden Customer Experience Cost of Returns: Why Apparel Brands Must Rethink Reverse Logistics
Apparel brands are recognizing that returns have become a pivotal customer‑experience moment rather than a hidden back‑office cost. Over 80% of shoppers say return policies influence purchase decisions, and slow, opaque refunds erode trust and repeat‑purchase intent. Reverse‑logistics delays have...
By Retail Customer Experience
News•Feb 25, 2026
Screenverse Leaders Share Insight on DOOH Buying Strategy
Screenverse executives David Weinfeld and Montana Accavallo discussed premium buyer expectations on the CX Innovators podcast, highlighting how data‑driven demands are reshaping digital‑out‑of‑home (DOOH) buying. They explained that integration of supply‑side and demand‑side platforms is crucial for securing repeat, high‑value...
By Retail Customer Experience
News•Feb 24, 2026
National Retail Solutions (NRS) Named Official POS Provider for Krauszer’s Food Stores as Legendary Chain Targets Nationwide Expansion
National Retail Solutions (NRS) has been chosen as the official point‑of‑sale provider for Krauszer’s Food Stores, a historic New Jersey convenience‑store chain with more than 300 locations. The partnership will roll out NRS’s integrated POS platform across all existing stores and...
By Retail Customer Experience
News•Feb 24, 2026
Why CX Outcomes, Not Price Cuts, Will Drive Retail Growth in 2026
Retailers face a slowdown in consumer spending, with S&P Global projecting just 2.0% growth in 2026. The article argues that price cuts provide only short‑term sales boosts while eroding margins and brand equity. Instead, it positions customer experience (CX) as...
By Retail Customer Experience
News•Feb 23, 2026
LaunderPay POS Solution Integrates Epson Thermal Receipt Printers
Epson announced that its m‑Series thermal receipt printers are now embedded in LaunderPay's all‑in‑one laundry POS platform, targeting wash‑and‑fold, delivery and dry‑cleaning operators. The integration delivers compact, high‑performance printing for receipts and bag tags while offering customizable receipt length to...
By Retail Customer Experience
News•Feb 20, 2026
Do It Best Stores Replaces Spreadsheets with No-Code Database and Reaps Rewards
Do It Best, a global home‑improvement retailer, replaced its sprawling spreadsheet system with Ragic’s no‑code online database. The shift eliminated manual data merges, cut reliance on the IT department, and allowed the design team to build and modify applications themselves....
By Retail Customer Experience
News•Feb 19, 2026
E-Commerce Orders Enjoyed Big Jump in 2025
U.S. e‑commerce orders surged 147% year‑over‑year in 2025, driven primarily by the top 5% of brands. Shoppers interacted less with marketing but showed markedly higher intent, with promotion clicks 51% more likely to convert and average spend per order climbing...
By Retail Customer Experience
News•Feb 19, 2026
Minky Couture Selects Domo AI, Data Products Platform to Boost Operational Visibility
Minky Couture, the Utah‑based luxury blanket retailer, has chosen Domo’s AI and Data Products Platform to unify data across inventory, supply chain, marketing, finance, and store operations. The platform will enable governed data products that deliver near real‑time performance tracking,...
By Retail Customer Experience
News•Feb 18, 2026
Eddie Bauer Files for Bankruptcy
Eddie Bauer announced a Chapter 11 bankruptcy filing in the District of New Jersey, attributing the move to a consumer shift toward online shopping, persistent inflation and higher tariffs. The filing, the company’s third, outlines a plan to sell some...
By Retail Customer Experience
News•Feb 17, 2026
National Retail Solutions Attains BBB Accreditation, A+ Rating
National Retail Solutions (NRS) has earned Better Business Bureau accreditation with the top‑tier A+ rating. The accolade follows a company‑wide initiative to improve customer service and streamline merchant issue resolution. NRS, a subsidiary of IDT Corporation, provides integrated POS and...
By Retail Customer Experience
News•Feb 17, 2026
Your Digital Marketing Strategy Is only as Good as Your Worst Touchpoint
As customer acquisition costs climb and competition intensifies, marketers are realizing that a digital strategy is only as strong as its weakest touchpoint. Inconsistent experiences across channels can erode conversion rates and inflate spend. By systematically identifying and reinforcing the...
By Retail Customer Experience
News•Feb 17, 2026
How Self-Service Operators Win by Automating Through Curation
At the 2025 Automated Retail & Kiosk Innovation Show, Forward Thinkers founder Josh Rosenberg highlighted the growing pains facing self‑service operators, from fragmented data to costly integration projects. He argued that indiscriminate automation often backfires, urging operators to adopt a...
By Retail Customer Experience
Deals•Feb 2, 2026
Creative Realities Acquires Cineplex Digital Media
Creative Realities, a digital marketing technology firm, announced the acquisition of Cineplex Digital Media during NRF 2026. The deal expands Creative Realities' adtech capabilities and supports its new Digital Drive‑Thru 2.0 offering. Financial terms were not disclosed.
Retail Customer Experience
Deals•Jan 14, 2026
OptConnect Acquires DPL Wireless to Boost AI-Driven ATM Connectivity
OptConnect, a wireless connectivity solutions provider, announced the acquisition of DPL Wireless, a cellular connectivity and IoT company for ATMs. The deal will merge OptConnect's ConnectIQ platform with DPL's Hercules AI platform, creating an AI connectivity platform for ATMs and...
Retail Customer Experience