Recent Posts
News•Feb 26, 2026
Salesforce Poaches 5 Customers From ServiceNow “Purgatory”
Salesforce CEO Marc Benioff announced that five enterprises, including Sunrun, Cornerstone and CoolSys, have migrated from ServiceNow to Salesforce's newly launched IT Service Management product. The IT Service platform, introduced in October, now serves over 180 customers. Benioff framed the switch as rescuing clients from ServiceNow’s "purgatory," underscoring a direct challenge to the incumbent ITSM provider. The move comes as ServiceNow’s stock slipped 11% after its latest earnings, intensifying the rivalry.
By Salesforce Ben
News•Feb 25, 2026
How to Evaluate a Salesforce-Connected Partner Portal Before It Breaks Your CRM
Partner portals marketed as "seamlessly integrated" with Salesforce often rely on shallow field‑mapping, leading to data drift, sync failures, and constant admin overhead. A mirroring integration replicates the Salesforce schema and IDs, keeping Salesforce as the single source of truth...
By Salesforce Ben
News•Feb 24, 2026
Open CTI Reaches End of Life: Salesforce Sets Retirement Date
Salesforce announced that its Open CTI JavaScript API will be retired on February 28, 2028, and will no longer receive new features or enhancements. Existing Service Cloud orgs can continue using Open CTI until the end‑of‑life date, but new agent‑force...
By Salesforce Ben
News•Feb 23, 2026
Why Design Authority Is Crucial in Salesforce Architecture
The article argues that a Salesforce Design Authority (DA) is essential for maintaining architectural intent and preventing technical debt. It explains how architectural drift occurs when decisions are implicit and not revisited, and how a DA provides a forum for...
By Salesforce Ben
News•Feb 23, 2026
Why Healthcare Scheduling Belongs Inside Salesforce
Healthcare scheduling is evolving from a back‑office task into a core operational layer within Salesforce. As providers consolidate patient data, billing, and analytics on the CRM, real‑time coordination of staff, rooms, equipment, and services becomes essential. The article outlines common...
By Salesforce Ben
News•Feb 18, 2026
The State of Salesforce Nonprofit Offerings in 2026
Salesforce confirms the Nonprofit Success Pack (NPSP) remains supported but has not received new features since March 2023. The company has rebranded Nonprofit Cloud as Agentforce Nonprofit, positioning it under the broader Agentforce 360 for Nonprofits umbrella. New eligible nonprofits receive Enterprise‑edition...
By Salesforce Ben
News•Feb 18, 2026
How to Use GraphQL Mutations in Lightning Web Components Without Apex
Salesforce has GA‑enabled GraphQL mutations, allowing Lightning Web Components to create, update, and delete records without writing Apex. Developers use the lightning/graphql module’s executeMutation function, crafting queries with the gql template literal. The guide demonstrates single‑record operations, batched mutations with...
By Salesforce Ben
News•Feb 16, 2026
Revisiting the Bullish Case for Agentforce in 2026
Salesforce’s Agentforce has moved from a speculative AI experiment to a revenue‑generating product, now serving 18,500 customers with 9,500 on paid plans. The platform’s ARR climbed to $540 million, a 330% year‑over‑year increase, and its customer base is expanding roughly 50%...
By Salesforce Ben
News•Feb 16, 2026
Odido Salesforce Hack: Up to 6M Customers’ Data at Risk
Odido, the Dutch telecom formerly known as T‑Mobile, suffered a social‑engineering breach that compromised its Salesforce instance, exposing personal data of up to six million current and former customers. Attackers phished employee credentials, impersonated the IT department, and gained unauthorized...
By Salesforce Ben